About Eveez
Are you the manufacturer of the ebikes ?
No. We work with various OEMs to source best possible EVs for our clients.
What is your experience in the EV sector ?
We started out as an adventure biking platform in 2018, and transitioned into an urban smart mobility platform in 2020.
Which cities are you operational in ?
Delhi-NCR, Hyderabad and Bokaro Steel City.
About E-Bike
What kind of vehicles do you have on your fleet ?
We have e-bikes, Custom Delivery Vehicles, Unregistered and Registered vehicles on our fleet.
How to choose which bike is the best for me ?
Each of our vehicles are individually designed to cater to various needs. Please refer to the following table to understand what suits you best.
Please refer to our eBike types and subscription plans here.
Where can I charge the vehicle? Are there any charging locations near my place ?
We provide a charger with all our vehicles, enabling you to charge your vehicle at your home or office.
My apartment doesn’t have charging points in the cellar. Will you install one ?
All our vehicles come with swappable batteries. You can carry your battery to your flat and charge it through any 6A wall outlet, using the charger supplied by us.
Onboarding
I zeroed down on a plan. Can I walk in to take delivery ?
That's great news. Before delivering a vehicle, we have a couple of formalities to finish. We will need you to fill our KYC, and finish the location verification process on your phone. Once it is done, we will share the payment details with you. Once the payment is received, we will schedule a time at your convenience to deliver the vehicle.
What documents are required for KYC ?
We need Aadhaar, your permanent and current address (if it is different from permanent one), phone number, mail id, DoB, details to start with. If you are a business owner, we will need GST and CIN numbers as well.
What are the payment terms ?
We charge one month's rent in advance. In the first month, a refundable caution deposit of one month’s rent is charged.
What modes of payment are accepted ?
Currently, we accept payment through bank transfer, UPI (Google Pay, PhonePe, PayTM, BHIM).
Service/Maintenance
If my vehicle runs into an issue, who can solve it ?
While checking tyre pressure and filling a puncture can be done by any standard tyre store/stall, anything else should be addressed by the experts. We have a dedicated team for such issues. Please call us on our helpline or raise a request on the app. We will address your query in the shortest possible time.
How much does it cost for maintenance ?
All our plans have maintenance and insurance included in them.
What if I run out of battery in the middle of nowhere ?
We suggest you keep a track of battery usage using an on-board display. That said, you can use public charging infrastructure available at various points across the city for emergency top-up.