Privacy Policy
At EVeez, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Your name, email address, phone number, and date of birth.
- Location Information: Your current location, trip history, and preferred pickup and drop-off locations. This information is essential for providing accurate navigation and route optimization.
- Payment Information: Credit or debit card information, including card number, expiration date, and CVV code. This information is securely processed by our payment processor.
- Device Information: Your device type, operating system, and IP address. This information helps us understand user behavior and troubleshoot technical issues.
- Driving Information: Data about your driving habits, such as speed, acceleration, and braking. This information is used to improve our services and identify potential safety risks.
- Telematic Data: Vehicle location data, including real-time GPS coordinates and related telemetry information, collected through a third-party IoT service. This data is used to monitor vehicle location, manage fleet operations, and ensure rider and vehicle safety.
How We Collect Information
We collect information through the following methods:
- Direct Collection: When you provide information directly to us, such as when you register for an account, make a reservation, or contact our customer support.
- Automatic Collection: We automatically collect information about your device and usage patterns through cookies, web beacons, and similar technologies.
- Third-Party Services: Telematic data is collected through a trusted third-party IoT service provider that integrates with our system to track vehicle location and telemetry.
How We Use Your Information
- Providing Services: To process your allocations, manage your account, and provide you with our services.
- Improving Our Services: To analyze usage patterns, identify trends, and improve our services, such as optimizing our offerings and customer experience.
- Personalizing Your Experience: To tailor our services to your preferences, such as recommending products or services based on your browsing history.
- Marketing and Promotions: To send you targeted marketing communications, promotions, and special offers.
- Customer Support: To respond to your inquiries and resolve issues.
- Fleet Management and Safety: To monitor vehicle location and usage, ensure safety, and optimize fleet operations through telematic data.
- Compliance with Laws: To comply with legal obligations, such as tax reporting and law enforcement requests.
Sharing Your Information
We may share your personal information with trusted third-party service providers, law enforcement agencies, and business partners as described in the Privacy Policy. All shared data is protected and handled according to applicable laws.
Data Security
We implement robust security measures to protect your personal information, including encryption, access controls, regular security audits, and incident response plans.
Your Rights
You have the right to access, review, rectify, and request deletion of your personal information, among other rights outlined in this policy.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or via email.
Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at support@eveez.in.
Penalties
| Traffic & Parking violations | All the traffic and parking violations must be borne by the customer. If it requires any court or police procedures, they must be fulfilled by the customer. |
| Damage/Loss of key | ₹500 to be charged if the key is lost or damaged. |
| Any minor damage to the scooter | To be charged at actuals |
| Any minor damage to the scooter | Customer must bear the cost of standard deductible as well as any difference between the actuals and insurance pay-out plus per day holding charge as per their plan. |
| Towing | No cost if the vehicle fails. Full cost to be borne by the customer in case of user negligence. |
| Not returning within the lease period | Holding charges as per their plan for extra days customer holds back the vehicle. |
User’s Responsibility
Any violations made by Travel Tech Experiences Pvt Ltd User on the Eveez scooter, for example over speeding, drunk driving, so on, the User will be responsible for all damage, liability and fines in addition to legal action.
Responsibility for Payment
- Payments by Users shall be made through Credit Card/Debit Card/UPI/Internet Banking. It is the responsibility of the User to ensure the account from which the amounts are to be collected have sufficient funds or credit available to cover all charged. User is solely responsible for any bank/card related charges and fees. User may be charged a processing fee for a declined payment.
- In the event a User defaults any payment, TravelTech Experiences Pvt. Ltd. Is entitled to forfeit the caution deposit. In case the deposit is lesser than the amount owed by the User, TravelTech Experiences Pvt Ltd is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, TravelTech Experiences Pvt Ltd may utilize third parties to collect amounts owed to TravelTech Experiences Pvt Ltd by the User.
- With all the clauses mentioned above, TravelTech Experiences Pvt Ltd reserves right to prohibit a User from making more reservations until all outstanding fees in the User’s account have been paid in full. In the event a fee is incurred, Users will receive an email invoice from TravelTech Experiences Pvt Ltd that will have detailed payment instructions.
Collision or other incident:
- TravelTech Experience Pvt Ltd provides third party liability insurance.
- If the User is involved in an accident (including but not limited to a collision or misuse of vehicle) User will be responsible for a standard insurance deductible payment. The User will be obligated to pay the repair cost as per actual bill electronically through our app.
- User will be responsible for all towing and impounding charges associated with a collision.
- TravelTech Experiences Pvt Ltd will be responsible for all towing and impounding charges associated with a vehicle failure
- User will be responsible for all applicable damages and costs, including those in excess of the applicable damage fee, arising from the User’s failure to comply with the terms of the agreement and/or a violation of the law.
Tolls and parking charges:
- Users are responsible for all the tolls and parking charges wherever applicable.
- TravelTech Experiences Pvt Ltd vehicles are only permitted to ply within the states they are registered in/issued to the User.
- By joining TravelTech Experiences Pvt Ltd, User agrees to pay TravelTech Experiences Pvt Ltd all the costs, fees, charges, and expenses set out in the agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the User.
- TravelTech Experiences Pvt Ltd reserves the right to change terms of this policy from time to time and shall give notice of such changes to User in a timely manner. Notice to the Users shall be considered given when such notice is indicated and accessible from the first age accessed after User enters to the TravelTech Experiences Pvt Ltd website or mobile application (Eveez.in) or by email to the User’s email address provided to TravelTech Experiences Pvt Ltd at the time of registration. User agrees that the amended terms and conditions of this agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on TravelTech Experiences Pvt Ltd’s website.